SHIPPING, RETURNS, EXCHANGES & CANCELLATION POLICIES

SHIPPING POLICY

This Shipping Policy outlines how UNCAPD Sports Performance Academy (“UNCAPD”, “we”, “our”, or “us”) processes, ships, and delivers apparel and equipment purchased through our website or official sales channels.

1. Products Covered

This policy applies to all physical products, including but not limited to:

Apparel (e.g. training shirts, shorts, hoodies, hats)
Equipment (e.g. training aids, accessories, small performance tools)
Limited-edition or pre-order items

Digital products, services, and training programs are not subject to this policy.

2. Order Processing

Orders are typically processed within 2–5 business days after payment is received.
Orders placed on weekends or public holidays will be processed on the next business day.
During peak periods (e.g. term starts, holidays, promotions), processing times may be extended.

You will receive a confirmation email once your order has been processed.

3. Shipping Locations

We currently ship to:

New Zealand (nationwide)

International shipping may be introduced in the future. If international shipping becomes available, updated information will be published on our website.

4. Shipping Methods & Timeframes (New Zealand)

Estimated delivery times once dispatched:

Urban areas: 2–5 business days
Rural areas: 3–7 business days

Delivery times are estimates only and may vary due to courier delays, weather events, or high-demand periods.

5. Shipping Costs

Shipping costs are calculated at checkout and are based on:
- Delivery location
- Package size and weight
Any applicable shipping fees will be clearly displayed before payment is completed.

From time to time, UNCAPD may offer promotional free shipping offers, which will be clearly advertised.

6. Tracking

Where available, tracking information will be provided via email once your order has been dispatched. It is the customer’s responsibility to monitor delivery progress using the provided tracking details.

7. Apparel Pre-Orders & Custom Items

Some apparel items may be offered as pre-orders or produced in limited runs.

Pre-order items will have estimated dispatch timeframes stated at the time of purchase.
Orders containing both in-stock and pre-order items may be shipped together once all items are available, unless otherwise stated.

8. Delivery Issues

If your order:

Has not arrived within the estimated timeframe
Appears lost in transit
Arrives damaged

Please contact us promptly at [insert contact email] with your order number and relevant details. We will work with the courier provider to investigate and resolve the issue where possible.

UNCAPD is not responsible for delays caused by third-party couriers once an item has been dispatched.

9. Incorrect or Incomplete Addresses

Customers are responsible for ensuring all shipping details are accurate at checkout.

Orders returned due to incorrect or incomplete addresses may incur additional shipping charges for re-delivery.
UNCAPD is not liable for non-delivery due to address errors provided at the time of purchase.

10. Collection Options (If Offered)

Where local collection is offered (e.g. from training venues or events), this option will be clearly stated at checkout with collection instructions provided separately.

11. Contact Us

For shipping-related enquiries, please contact:

Email: [insert contact email]
Business Name: UNCAPD Sports Performance Academy

RETURNS, EXCHANGE & CANCELLATION

This policy outlines the terms relating to returns, cancellations, exchanges, and refunds for all services and physical products purchased through UNCAPD Sports Performance Academy (“UNCAPD”, “we”, “our”, or “us”).

1. Scope of This Policy

This policy applies to:

Services (e.g. training programs, term programs, holiday clinics, private coaching, online coaching)
Apparel (e.g. training gear, uniforms, merchandise)
Equipment (e.g. training aids, accessories)

Different conditions apply depending on the type of purchase. Please read the relevant section carefully.

PART A – SERVICES (Training Programs & Coaching)

2. Service Bookings – General Policy

All service purchases are considered a commitment to a scheduled program, time slot, and coaching allocation.

Unless required by law:

Services are non-refundable once commenced
Missed sessions are not transferable or refundable

3. Term Programs, Holiday Programs & Clinics

Cancellations Before Program Start

Cancellations made more than 7 days before the program start date may be eligible for:
- A credit for future UNCAPD services, or
- A refund minus an administrative fee, at UNCAPD’s discretion
Cancellations made within 7 days of the program start date are not eligible for a refund

Cancellations After Program Has Started

No refunds or credits are provided once a program has commenced, including:
- Illness
- Injury
- Scheduling conflicts
- Change of mind

4. Missed Sessions

Missed sessions are not refundable
Make-up sessions are not guaranteed and may only be offered at UNCAPD’s discretion where capacity allows
Sessions missed due to public holidays or scheduled program breaks (e.g. Waitangi Weekend) are already accounted for in program scheduling

5. Private Coaching Sessions

Private sessions must be cancelled at least 24 hours in advance
Cancellations within 24 hours or non-attendance will result in the session being forfeited
No refunds are provided for unused private sessions once a package has commenced

6. Online Coaching & Subscriptions

Weekly or ongoing online coaching subscriptions may be cancelled with 7 days’ notice
No partial refunds are provided for unused time within a billing period
Access to training platforms or apps will end at the conclusion of the paid period

PART B – APPAREL & EQUIPMENT

7. Returns – Physical Products

We accept returns on unworn, unused, and undamaged apparel or equipment subject to the following conditions:

Returns must be requested within 14 days of delivery
Items must be:
- In original condition
- Unworn and unwashed
- In original packaging where applicable
Proof of purchase is required

Return shipping costs are the responsibility of the customer unless the item is faulty.

8. Exchanges

Apparel may be exchanged for a different size subject to stock availability
Exchanges must meet the same conditions as returns
Customers are responsible for return shipping costs for exchanges unless the item is faulty

9. Non-Returnable Items

The following items are not eligible for return or exchange:

Worn or washed apparel
Used equipment
Custom or personalised items
Limited-edition or clearance items (unless faulty)
Gift cards or digital products

10. Faulty or Incorrect Items

If you receive an item that is:

Faulty
Damaged in transit
Incorrectly supplied

Please contact us within 7 days of delivery with:

Your order number
A description of the issue
Clear photos where applicable

Where a fault is confirmed, UNCAPD will offer a replacement, repair, or refund in accordance with the Consumer Guarantees Act (NZ).

PART C – GENERAL TERMS

11. Refund Processing

Approved refunds will be processed back to the original payment method
Refund processing times may take 5–10 business days depending on your payment provider
Administrative or transaction fees may be deducted where applicable

12. Changes or Cancellations by UNCAPD

UNCAPD reserves the right to:

Modify session times, venues, or coaches where necessary
Cancel programs due to low numbers, safety concerns, or unforeseen circumstances

In the event of cancellation by UNCAPD, customers will be offered:

A full refund, or
A credit toward future services

13. Contact Us

For all returns, cancellations, or exchange enquiries, please contact: