STORE POLICY
CUSTOMER CARE
At UNCAPD Sports Performance Academy, we are committed to providing a professional, transparent, and supportive experience for every athlete and family we work with. Our programs, apparel, and services are delivered with a strong focus on quality, safety, and long-term athlete development, and we take customer care seriously at every stage of the process.
We understand that parents and athletes may have questions before, during, or after purchasing a program, booking a service, or ordering apparel or equipment. Our team is here to assist with enquiries relating to training options, schedules, payments, policies, sizing, delivery, or any general questions about our academy. We aim to respond to all enquiries in a timely and helpful manner and to resolve any issues fairly and professionally.
If you need to contact us, please reach out via email using the details provided on our website. Where appropriate, we are also happy to arrange a phone call to discuss your athlete’s needs or clarify any information. We value clear communication and encourage customers to contact us if they are unsure about any aspect of our services or products.
UNCAPD is proud to work with young athletes and their families, and we strive to create a positive, trustworthy environment where you can engage with confidence. Your feedback is always welcome and helps us continue to improve the experience we provide.
PRIVACY & SAFETY
At UNCAPD Sports Performance Academy, the safety, wellbeing, and privacy of our athletes and families are fundamental to everything we do. We are committed to providing a secure, supportive, and professional environment across all training sessions, programs, events, and digital platforms.
Athlete Safety & Wellbeing
All UNCAPD sessions are delivered by qualified coaches who prioritise safe, age-appropriate training methods aligned with long-term athlete development principles. Training programs are structured to reflect the physical and developmental stage of each athlete, with a strong emphasis on correct technique, progressive loading, and injury risk management.
We maintain appropriate athlete-to-coach ratios and ensure sessions are supervised at all times. Where required, training environments and equipment are assessed for safety prior to use. Any injuries, health concerns, or medical conditions disclosed to us are treated seriously and considered when planning and delivering training.
Parents and caregivers are encouraged to communicate any relevant medical information, injuries, or concerns to our coaching staff so we can support each athlete safely and effectively.
Privacy & Personal Information
UNCAPD respects your privacy and is committed to protecting the personal information of athletes, parents, and customers in accordance with New Zealand privacy legislation.
Personal information we collect may include names, contact details, emergency contacts, medical information, and payment details. This information is collected solely for purposes related to:
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Program registration and administration
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Communication regarding sessions, updates, and services
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Health and safety management
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Payment processing and customer support
All personal information is stored securely and accessed only by authorised UNCAPD staff. We do not sell, rent, or share personal information with third parties except where required by law or where necessary to deliver our services (such as payment processing providers).
Media & Communications
From time to time, UNCAPD may capture photos or videos during training sessions or events for coaching, educational, or promotional purposes. Any media use is handled respectfully and in line with our values. Parents or guardians may request that their athlete not be included in promotional material by contacting us in writing.
Contact & Concerns
If you have any questions or concerns relating to safety, privacy, or data handling, we encourage you to contact us using the details provided on our website. We take all concerns seriously and will respond promptly and professionally.
PAYMENT METHODS
- Credit / Debit Cards
- Bank Transfer
- Cash by Prior Arrangement Only