​Last updated: September 2026

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At UNCAPD Sports Performance Academy ("UNCAPD"), the safety, wellbeing, development and privacy of our athletes and families are fundamental to everything we do. We are committed to providing a safe, supportive, professional and inclusive environment across all training sessions, programs, events, workshops, assessments and digital platforms.

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These Terms apply to all UNCAPD services, including:

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• Term-based Strength & Conditioning programs

• Term-based Speed & Agility programs

• Holiday programs

• Clinics and intensives

• High Performance programs

• Private coaching

• Athlete assessments and performance testing

• Online coaching

• Workshops and events

• Any other coaching or performance service provided by UNCAPD

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By registering an athlete, completing payment, attending a session or participating in an UNCAPD service, the athlete and their parent or legal guardian acknowledge and agree to these Terms.

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Where an athlete is under 18, the person completing registration confirms that they are authorised to provide consent on the athlete's behalf.

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1. Registration

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Registration information must be complete, accurate and current.

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Parents or guardians are responsible for providing all information reasonably required by UNCAPD, including:

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• Athlete name and date of birth

• Parent or guardian information

• Contact details

• Emergency contact information

• Medical information

• Injury information

• Allergies and medications

• Relevant participation considerations

• Selected program, membership and session

• Any other information requested as part of registration

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Parents and guardians must notify UNCAPD if any relevant information changes during a program.

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Submitting a registration form does not by itself guarantee a place.

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A place is confirmed once:

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1. the required registration information has been submitted; and

2. payment has been successfully completed, or an alternative payment arrangement has been expressly approved by UNCAPD.

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For programs with limited capacity, places may continue to be offered to other athletes until payment has been received.

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2. Multiple Athlete Registrations

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Multiple athletes may be registered together where they are purchasing the same membership, attendance option or payment arrangement.

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The quantity selected during registration determines the number of athlete places being purchased through Checkout.

Where athletes require different memberships, attendance options or payment arrangements, separate registrations may be required.

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Parents and guardians are responsible for ensuring that the number of athletes entered during registration is correct before completing payment.

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3. Pricing & Payment

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All prices are displayed in New Zealand dollars unless otherwise stated.

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Payments are processed securely through Stripe or another payment provider authorised by UNCAPD.

UNCAPD does not directly store full credit or debit card details.

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The price shown at Checkout will reflect:

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• the selected program or membership;

• the number of athletes registered;

• any valid promotion code or approved monetary credit applied; and

• any other charges clearly disclosed before payment.

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Payment must be completed before an athlete's place is considered confirmed unless UNCAPD has expressly agreed otherwise.

Stripe may separately issue a receipt, invoice or payment confirmation. This is separate from UNCAPD's program onboarding and operational communications.

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4. Upfront Payments

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Where an upfront payment option is selected, the full amount for the relevant program is payable at Checkout.

For registrations containing multiple athletes, the upfront program price will be multiplied by the number of athletes registered.

Program price × number of registered athletes = total amount payable.

Valid promotion codes or approved monetary credits may be applied where permitted.

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5. Weekly Payment Plans​

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Where UNCAPD offers a weekly payment option, the weekly payment arrangement is an instalment plan for the full program commitment and is not a casual, week-to-week or pay-as-you-go membership.

Unless otherwise stated, Term Program weekly payment plans consist of 8 weekly payments.

The first payment is charged when registration is completed, followed by the remaining scheduled weekly payments. The payment plan automatically ends after the required number of instalments.

Selecting weekly payments does not allow a participant to cancel the remaining payments simply because:

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• the athlete stops attending;

• the athlete changes their mind;

• sporting commitments change;

• school commitments change;

• family schedules change; or

• individual sessions are missed.

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Medical or exceptional circumstances may be considered by UNCAPD on a case-by-case basis.

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6. Failed or Outstanding Payments

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Parents and guardians are responsible for ensuring that a valid payment method remains available for scheduled payments.

Where a scheduled payment fails, Stripe or the relevant payment provider may automatically attempt to process the payment again.

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UNCAPD may contact the parent or guardian regarding an outstanding balance.

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Where payments remain overdue, UNCAPD reserves the right to:

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• suspend participation;

• restrict access to programs or digital services;

• withhold future bookings; or

• require outstanding balances to be settled before further participation.

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Any outstanding amount relating to an agreed program commitment remains payable unless otherwise agreed by UNCAPD or required by law.

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7. Promotion Codes

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Promotion codes may be offered by UNCAPD from time to time.

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Promotion codes:

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• are subject to their stated conditions;

• may have expiry dates;

• may have redemption limits;

• may apply only to selected programs or products;

• may be restricted to particular customers;

• have no cash value; and

• cannot be exchanged for cash.

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Unless expressly stated otherwise, promotion codes are available only for upfront payment options.

Promotion codes cannot be combined unless expressly approved by UNCAPD.

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UNCAPD reserves the right to cancel or refuse a promotion code that has been:

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• used incorrectly;

• shared contrary to its intended purpose;

• obtained through error; or

• used outside its stated conditions.

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8. Monetary Credits

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Where UNCAPD approves a monetary credit for a family, the credit may be provided through a unique promotion code or another approved payment arrangement.

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Unless otherwise agreed, monetary credits may only be redeemed against upfront payments and cannot be applied to weekly instalment plans.

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For example, where a family has a $70 approved credit and registers for a $290 upfront program, the credit may reduce the amount payable to $220.

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Credits:

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• cannot be exchanged for cash;

• cannot exceed the amount payable;

• may have an expiry date;

• may be restricted to a particular family;

• may have a maximum number of redemptions;

• cannot be transferred without approval; and

• cannot normally be combined with other discounts.

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Any conditions attached to a credit will be communicated when it is issued.

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9. Attendance & Missed Sessions​

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UNCAPD programs are progressive in nature and athletes are encouraged to attend consistently.

Missed sessions resulting from circumstances including:

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• illness;

• injury;

• holidays;

• school commitments;

• sporting commitments;

• family commitments;

• transport difficulties; or

• personal circumstances

are generally not eligible for a cash refund.

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Where practical, UNCAPD may provide a make-up opportunity or session credit in accordance with the Session Credit Policy below.

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Make-up sessions are not guaranteed.

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10. Session Credit Policy

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A session credit is not automatically created because an athlete misses a session.

Parents or guardians wishing to request a session credit must submit the applicable Session Credit Request Form or contact UNCAPD as directed.

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Requests may take into account:

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• the reason the session was missed;

• whether appropriate notice was provided;

• the athlete's program;

• available capacity in alternative sessions;

• timing within the program;

• previous credits or make-up sessions; and

• any exceptional circumstances.

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Submission of a request does not guarantee approval.

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Approved session credits:

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• are subject to session availability;

• must be used within the timeframe communicated by UNCAPD;

• cannot normally be transferred to another athlete;

• cannot normally be carried into a future term;

• cannot be exchanged for cash; and

• do not create an entitlement to a refund.

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Where no suitable replacement session is available, the credit may expire unless UNCAPD expressly agrees otherwise.

UNCAPD retains discretion regarding eligibility and suitable replacement sessions.

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11. Difference Between Session Credits and Monetary Credits

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For clarity:

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A session credit generally provides an opportunity to attend another eligible training session.

A monetary credit represents a dollar value approved by UNCAPD that may be applied to an eligible future upfront purchase.

A session credit does not automatically convert into a monetary credit.

Any conversion or alternative arrangement must be expressly approved by UNCAPD.

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12. Cancellation & Refunds – Group Term Programs

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Registration secures a program place and allows UNCAPD to plan and commit staffing, coaching resources, venue hire and program delivery.

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Prior to Program Commencement​

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More than 14 days before commencement

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A full refund may be provided, less any non-refundable processing or transaction costs where permitted by law.

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Between 7 and 14 days before commencement

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A credit may be offered at UNCAPD's discretion.

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Less than 7 days before commencement

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Payments are generally non-refundable.

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After Program Commencement

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Once a program has commenced, refunds will generally not be provided for:

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• non-attendance;

• change of mind;

• scheduling conflicts;

• sporting commitments;

• holidays;

• an athlete choosing not to continue; or

• individual missed sessions.

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Medical withdrawals or exceptional circumstances may be considered on a case-by-case basis. Supporting documentation may be requested.

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Where a weekly payment plan has been selected, the remaining instalments continue to be payable unless UNCAPD expressly approves an alternative arrangement or applicable law requires otherwise.

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13. Holiday Programs, Clinics & Intensives

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Holiday programs, clinics and intensives typically have limited capacity and require staffing and resources to be committed in advance.

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Unless otherwise stated:

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• cancellations more than 14 days before commencement may be eligible for a refund or credit;

• cancellations within 14 days are generally non-refundable;

• non-attendance is non-refundable;

• change of mind is non-refundable; and

• places are not confirmed until payment is received.

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Medical or exceptional circumstances may be considered at UNCAPD's discretion.

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14. High Performance Intensives​

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High Performance Intensives may involve:

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• strength and conditioning;

• sprint and agility training;

• performance testing;

• recovery activities;

• education;

• nutrition information;

• mindset or leadership sessions;

• external facilities; and

• guest coaches, practitioners or speakers.

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Athletes must follow the instructions of UNCAPD staff and any authorised external providers while participating.

Where an intensive has a stated maximum capacity, payment is required to secure the athlete's place.

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15. Private Coaching

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Private coaching sessions require advance booking.

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Unless otherwise agreed:

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• at least 24 hours' notice is required to cancel or reschedule;

• cancellations with less than 24 hours' notice may result in the session being forfeited; and

• failure to attend without notice will normally result in the session being forfeited.

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Where private coaching is booked for a full term or under a committed arrangement, applicable session-credit policies may be used to provide scheduling flexibility, subject to availability and UNCAPD approval.

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16. Online Coaching

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Online Coaching involves individually prescribed training and remote coaching support.

Where a minimum commitment period is specified at registration, the customer agrees to that minimum term.

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Online coaching may include:

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• personalised programming;

• program updates;

• training monitoring;

• coach messaging;

• video review;

• feedback;

• testing or progress review; and

• related training resources.

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The athlete remains responsible for carrying out training safely and selecting an appropriate environment and equipment.

Remote coaching is not a substitute for medical diagnosis, medical treatment or physiotherapy.

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17. Athlete Assessments & Performance Testing

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Performance assessments may include physical testing, movement assessment and collection of athlete performance data.

Testing results may vary according to factors including:

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• fatigue;

• training status;

• injury;

• equipment;

• environment;

• motivation;

• maturation; and

• normal measurement variability.

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Testing results should be interpreted as part of an athlete's broader development rather than as a guarantee of future performance.

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18. Lumin Platform

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UNCAPD uses Lumin as a central athlete and parent communication and development platform.

Depending on the program, Lumin may be used for:

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• program announcements;

• coaching communication;

• schedules;

• training programs;

• homework;

• training resources;

• testing results;

• progress tracking;

• athlete information;

• educational content; and

• important operational updates.

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Following registration, families may be asked to join or activate Lumin using the link supplied by UNCAPD.

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Parents and athletes are responsible for:

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• completing the required account setup;

• ensuring contact details are accurate;

• enabling appropriate notifications;

• checking important communications; and

• notifying UNCAPD if they experience access problems.

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Access to Lumin is associated with active participation in UNCAPD services and may be restricted or removed after participation ends.

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19. Communication​

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UNCAPD may communicate with families through:

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• email;

• Lumin;

• SMS;

• telephone;

• website notices; or

• other reasonable communication channels.

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Parents and guardians are responsible for maintaining a current email address and mobile number.

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Important program information sent to the contact details supplied during registration will be considered appropriately communicated.

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Marketing communications may be managed separately from essential operational communications.

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20. Registration Confirmation & Onboarding Emails

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Following successful payment, parents may receive:

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1. a Stripe payment receipt, invoice or payment confirmation; and

2. an UNCAPD registration/onboarding email.

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The UNCAPD onboarding email may contain:

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• registration confirmation;

• Lumin setup information;

• program information;

• next steps;

• arrival information; and

• contact details.

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Stripe billing emails and UNCAPD operational emails serve separate purposes.

A submitted registration without successful payment is not considered confirmed unless UNCAPD has expressly approved another arrangement.

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21. Athlete Safety & Wellbeing

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All UNCAPD programs are delivered by coaches who prioritise athlete safety, wellbeing and long-term development.

Training is designed using evidence-based coaching principles and long-term athlete development frameworks to support age-appropriate and progressive training methods.

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This may include:

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• appropriate training loads and progressions;

• technical coaching and movement education;

• injury risk reduction strategies;

• safe use of equipment and facilities;

• ongoing supervision during sessions;

• structured warm-ups and preparation activities; and

• individual modifications where appropriate.

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Training environments, facilities and equipment are assessed to minimise risk and maintain appropriate operating standards.

Coaches may modify activities based on an athlete's age, stage of development, training experience, injury status, fatigue, technical competency or other relevant factors.

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22. Medical Information

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Parents and guardians must disclose information that may reasonably affect safe participation, including:

• current injuries;

• previous significant injuries;

• illness;

• allergies;

• medications;

• medical conditions; and

• other relevant health information.

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Athletes must inform a coach immediately if they experience:

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• pain

• dizziness;

• illness;

• injury;

• unusual shortness of breath; or

• any other concern that may affect safe participation.

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UNCAPD may modify or stop an athlete's participation where safety concerns exist.

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UNCAPD may request medical clearance before allowing participation or return to training where reasonably appropriate.

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23. Medical Emergencies

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Parents and guardians must provide accurate emergency contact details and relevant medical information during registration.

In the event of an injury or medical emergency, UNCAPD may:

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• provide reasonable immediate assistance within staff scope and training;

• administer first aid where appropriate;

• contact emergency services;

• contact a parent or emergency contact; and

• take reasonable steps considered necessary to protect the athlete.

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While reasonable care is taken to provide a safe training environment, participation in physical activity carries an inherent risk of injury. By participating, athletes and parents acknowledge and accept these inherent risks.

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24. Athlete Behaviour & Conduct Expectations

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UNCAPD is committed to maintaining a positive, respectful and productive training environment for all athletes.

Athletes are expected to:

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• treat coaches, staff, athletes, parents, facilities and equipment with respect;

• follow reasonable coaching instructions;

• participate positively and contribute to a safe learning environment;

• refrain from bullying, harassment, intimidation, discrimination or inappropriate language;

• use equipment responsibly and safely; and

• avoid behaviours that disrupt the learning, safety or development of other athletes.

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Examples of unacceptable behaviour include, but are not limited to:

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• repeated disruption of sessions;

• refusal to follow reasonable coaching instructions;

• disrespectful or abusive language;

• physical aggression;

• bullying or harassment;

• deliberate misuse of equipment;

• conduct that compromises the safety of others; and

• behaviour that significantly impacts the experience of other participants

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Behaviour Management Process

 

Where inappropriate behaviour occurs, UNCAPD may use the following process where appropriate:

First Incident

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• A verbal warning may be issued.

• The athlete may be required to sit out part or all of the session.

Second Incident

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• A parent or guardian consultation may occur.

• Expectations for future participation may be discussed.

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Further or Repeated Incidents

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• The athlete may be suspended or removed from the program, clinic, event or service at UNCAPD's discretion.

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UNCAPD reserves the right to remove an athlete immediately where behaviour is considered unsafe, threatening, abusive, discriminatory or significantly disruptive to the safety and experience of others.

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Where removal results from serious or repeated misconduct, refunds, credits, transfers or compensation will generally not be provided except where required by law.

25. Minimum Enrolments & Program Viability

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To ensure the quality and viability of its services, UNCAPD reserves the right to cancel, postpone, combine, modify or reschedule any program, clinic, workshop, event, assessment or training group where minimum enrolment numbers are not achieved.

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Where minimum participant numbers are not met, UNCAPD may:

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• combine age groups where appropriate;

• adjust session times or locations;

• modify program structures;

• postpone program commencement; or

• cancel the program entirely.

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Where a program is cancelled by UNCAPD due to insufficient enrolments, participants will generally be offered either:

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• a full refund; or

• a credit or transfer towards another UNCAPD program or service.

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Where possible, families will be notified in advance of any changes.

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26. Program, Venue & Coach Changes

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UNCAPD reserves the right to make reasonable operational changes, including:

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• modifying session content;

• adjusting schedules;

• changing coaches;

• changing venues;

• combining groups;

• changing equipment;

• rescheduling sessions; or

• amending program structures where required.

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Reasonable operational changes do not automatically entitle a participant to a refund.

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27. Events Outside UNCAPD's Control

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Where delivery is affected by circumstances reasonably outside UNCAPD's control, including:

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• severe weather;

• natural disasters;

• public health restrictions;

• facility closures;

• utility failures;

• government restrictions;

• transport disruption;

• emergency conditions; or

• other unforeseen circumstances,

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UNCAPD may modify, relocate, postpone, suspend or cancel affected activities.

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Where appropriate, UNCAPD may provide an alternative session, online resources, a make-up opportunity, a credit, transfer or refund depending on the circumstances and applicable legal obligations.

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28. Privacy & Personal Information

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UNCAPD respects your privacy and is committed to protecting personal information in accordance with the Privacy Act 2020 (New Zealand).

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Information collected may include:

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• athlete and parent names;

• contact information;

• emergency contact details;

• medical and injury information;

• attendance records;

• session selections;

• performance testing results;

• training records;

• coaching notes;

• photographs and video where consent applies;

• payment status; and

• communication records.

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Information may be collected and used for purposes including:

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• program administration;

• athlete development and coaching;

• health and safety management;

• communication regarding services and updates;

• payment processing;

• customer support;

• performance monitoring; and

• service improvement.

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Personal information will be accessed only by authorised personnel or approved service providers where reasonably necessary to deliver UNCAPD services.

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UNCAPD does not sell or rent personal information.

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Information may be disclosed where required by law, where reasonably necessary in an emergency, or to approved service providers required to deliver UNCAPD's services.

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29. Third-Party Service Providers

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UNCAPD may use reputable third-party systems to operate its services, including platforms used for:

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• website hosting and registration;

• payment processing;

• athlete management;

• communications;

• email;

• analytics; and

• program delivery.

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These may include services such as Wix, Stripe, Lumin and other approved providers.

Personal information may be disclosed to these providers only where reasonably necessary for service delivery or where otherwise permitted by law.

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Use of these platforms may also be subject to the provider's own terms and privacy policies.

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30. Payment Data

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Stripe processes card and payment information on behalf of UNCAPD.

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UNCAPD may receive payment-related information including:

 

• customer name;

• email address;

• payment status;

• amount paid;

• payment plan;

• transaction information; and

• limited payment-method information.

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UNCAPD does not need to receive or retain a customer's complete card number in order to process registrations.

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31. Performance Data & Athlete Records

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UNCAPD may collect performance testing data, movement assessments, training notes, coaching observations and athlete development records to assist with coaching and program delivery.

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Information may include:

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• sprint times;

• jump results;

• strength measures;

• movement assessments;

• training data;

• coaching notes;

• attendance; and

• development observations.

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This information may be used to:

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• track athlete progress;

• produce athlete reports;

• inform coaching decisions;

• benchmark performance over time;

• support long-term athlete development; and

• evaluate program effectiveness.

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Performance data is treated as confidential athlete information and is shared only with the athlete, parent or guardian, authorised UNCAPD personnel, or other parties where permission has been provided or disclosure is otherwise lawful.

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32. Photography, Video & Media Consent

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Media consent will normally be requested during registration.

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Parents or guardians may select whether they consent to photographs and/or videos of their athlete being used for promotional and educational purposes.

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Where consent is provided, content may be used for:

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• coaching and educational purposes;

• athlete feedback and development;

• marketing and promotional content;

• social media;

• the UNCAPD website;

• advertising;

• coaching resources; and

• program or business communications.

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Where consent is declined, UNCAPD will take reasonable steps to avoid intentionally using identifiable individual content featuring that athlete for promotional purposes.

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Incidental appearance in wide-angle or group imagery may not always be reasonably avoidable.

Parents may contact UNCAPD if they wish to change a media-consent preference.

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33. Intellectual Property & Training Resources

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Training programs, written materials, coaching resources, instructional videos, educational content, testing frameworks and other UNCAPD materials remain the intellectual property of UNCAPD or their respective owners.

Resources supplied to athletes are intended for the registered athlete's personal use.

They must not be commercially reproduced, resold, republished, distributed to third parties or represented as another person's coaching material without permission.

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34. No Guarantee of Performance Outcomes

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UNCAPD provides professional coaching and athlete-development services but cannot guarantee specific performance outcomes.

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Improvement depends on numerous factors including:

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• attendance;

• training consistency;

• maturation;

• sporting demands;

• recovery;

• nutrition;

• injury;

• lifestyle;

• effort; and

• individual response to training.

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No statement made by a coach should be interpreted as a guarantee of team selection, scholarship, professional contract or specific performance result.

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35. Assumption of Risk

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Physical training and sport involve inherent risks.

These may include:

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• muscular soreness;

• strains;

• sprains;

• impact injuries;

• falls;

• collision;

• aggravation of existing injuries; and

• other foreseeable or unforeseeable physical consequences.

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Participants and parents acknowledge these inherent risks when choosing to participate.

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36. Limitation of Liability

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To the fullest extent permitted by law, UNCAPD Sports Performance Academy and its directors, employees, contractors, coaches, volunteers and representatives will not be liable for loss, damage, expense or injury arising from participation except where liability cannot legally be excluded or limited.

Nothing in these Terms is intended to exclude or limit any rights or remedies that cannot lawfully be excluded under New Zealand law, including applicable rights under the Consumer Guarantees Act 1993, Fair Trading Act 1986, Privacy Act 2020, or other applicable legislation.

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37. Complaints & Concerns

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UNCAPD encourages athletes and families to raise concerns promptly.

Questions, complaints or concerns regarding:

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• safety;

• coaching;

• athlete welfare;

• behaviour;

• payments;

• credits;

• refunds;

• privacy;

• program delivery; or

• other matters

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should be directed to UNCAPD.

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UNCAPD will endeavour to address concerns professionally, fairly and within a reasonable timeframe, and confidentially where appropriate.

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38. Changes to These Terms

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UNCAPD may update these Terms periodically to reflect:

• service changes;

• payment-system changes;

• new programs;

• operational requirements;

• legal requirements; or

• changes to third-party platforms.

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The version applying to a registration will generally be the version in effect when the registration is made, except where changes are required by law or are reasonably necessary for safety or service operation.

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The current version will be published on the UNCAPD website.

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39. Governing Law

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These Terms are governed by the laws of New Zealand.

Any dispute will be dealt with in accordance with applicable New Zealand law.

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40. Acceptance of Terms

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By completing registration, the parent or guardian confirms that they:

• have read and understood these Terms;

• have authority to register the athlete;

• have provided accurate information;

• accept applicable payment obligations;

• understand the cancellation and credit policies;

• acknowledge the inherent risks of physical activity;

• consent to the collection and use of information as described;

• will disclose relevant health and safety information; and

• agree to comply with UNCAPD's participation and behaviour expectations.

Where separate consent is requested for media use, the parent's specific media selection will apply.

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Contact

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UNCAPD Sports Performance Academy
Email: info@uncapd.co.nz
Phone: 021 247 9773
Website: www.uncapd.co.nz